FAQ's

To check the status of your order, click the “My Account” button in the top-right corner of any page. Then click “Orders”, where you will see a list of all your orders. Here you can view your order number, order date and current order status.

Please contact us as soon as possible if you need to change, amend or cancel an order. Once an order has been dispatched, we will be unable to make any changes or cancel it.

Orders can occasionally be cancelled due to payment, stock or order verification issues. If you are unsure why your order was cancelled, please contact our support team.

Please keep the item and its original packaging and contact us as soon as possible. We may ask you to provide photographs of the item and packaging so that we can resolve the issue as quickly as possible.

As an online business, our prices can change in line with market trends, customer demand and stock availability. We are therefore unable to refund the difference in price if an item you have purchased is later reduced or goes on sale. We do, however, appreciate how frustrating this can be.

Once your order has been successfully placed, you should receive an order confirmation email. You can also view your order and its current status through the Orders section of My Account.

Please check your junk or spam folder first. If you still cannot find your confirmation email, you can check your order through My Account or contact our support team for help.

In the unlikely event that an item becomes unavailable after you place your order, we will contact you as soon as possible to discuss the available options.

Small and lightweight orders are normally sent using a tracked postal service. Larger orders are sent using a suitable parcel courier, depending on the delivery service selected at checkout.

Where tracking is available, your tracking information will normally be provided once your order has been dispatched. You can find this in your dispatch confirmation email.

Weekend delivery will depend on the delivery service selected and the courier handling your parcel. Any available weekend delivery options will be shown at checkout.

Check your tracking information first for the latest update. If the expected delivery date has passed and there is no useful tracking information, please contact our support team.

This will depend on the courier and delivery service. If you are not available when delivery is attempted, the courier may leave instructions for redelivery, offer alternative delivery options or, where permitted, leave your parcel in a suitable safe location.

Standard delivery services do not normally allow you to choose an exact delivery time. Where timed delivery services are available, they will be shown at checkout.

Tracking information may not update immediately after your order has been dispatched. Please allow some time for the courier to scan and process your parcel. If there has been no update for an extended period, please contact us.

Some orders may be sent in more than one parcel depending on the size, weight or availability of the items ordered. Where applicable, separate tracking information may be provided for each parcel.

If a parcel is returned to us by the courier, please contact our support team. We will check the reason for the return and advise you of the available options.

The easiest way to start a return is through the Returns section of My Account. You can also visit our Help page for further information about returns.

If you purchased an item online, you can usually tell us you wish to return it within 14 days of receiving your order. You then have a further 14 days to return it. Items should be unused, in brand new condition and returned in their original retail packaging. Some exclusions may apply, and return postage charges may also be applicable.

Please contact us with your order details and a description of the fault. We may ask for photographs or further information to help us resolve the issue. Your statutory rights are not affected by our returns policy.

For most unwanted items purchased online, you have 14 days from the date you receive your order to let us know you wish to return it, followed by a further 14 days to send it back. Faulty items are covered by separate consumer rights, including a 30-day right to reject qualifying faulty goods.

Once your refund has been approved and processed, the time it takes to appear in your account will depend on your original payment method and payment provider. Most refunds are typically received within 3–5 working days.

For unwanted items, return postage charges may be the responsibility of the customer. If an item is faulty, damaged or incorrect, please contact us before returning it so we can advise you on the appropriate return method.

If you have ordered the wrong item or would like a different product, please contact us or start a return through My Account. Depending on the circumstances, it may be necessary to return the original item and place a new order.

Please ensure your return can be clearly identified using your order or return details. Items should also be returned with any original accessories, instructions and retail packaging supplied with the product.

Many products are covered by a manufacturer or supplier warranty. The length and terms of cover will vary depending on the product and brand. Please contact us if you need help confirming the warranty applicable to your item.

Please contact us with your order details and information about the fault. We will review the information and, where applicable, assist you with making a warranty claim with the manufacturer or supplier.

You will normally need your order number, product details and a description of the fault. The manufacturer or supplier may also require photographs, videos or other information before approving a claim.

Normal wear and tear, misuse, accidental damage and consumable items are not usually covered by manufacturer or supplier warranties. Exact exclusions will vary depending on the product and warranty terms.

The time required to process a warranty claim will depend on the product, fault and manufacturer or supplier. We will keep you informed and assist with the claim wherever possible.

Yes. Your order details will normally be required as proof of purchase when making a warranty claim. If you purchased the item from us, we can usually help locate these details.

The payment methods currently available will be shown during checkout before you place your order.

Check that your payment details and billing information are correct. If the problem continues, try another payment method or contact your payment provider.

Payment is normally taken when your order is placed and successfully confirmed.

Refunds will be returned to the original payment method used to place the order. We are unable to refund to a different payment method.

Your order confirmation contains details of your purchase. You will also receive an invoice via email and attached to your parcel. If you require further documentation for your order, please contact our support team.